Customer Q™ is a state of the art virtual queue management application that integrates 2 way SMS messaging and digital displays to increase customer flow and increase sales!
Professor Andres Musalem analyzes how customers are affected by waiting
Customer Q™ empowers departments to manage waits / appointments with- out long lines. Customers receive a text message when it’s their turn to be seen. Customers can interact with the queue using simple text reply commands, thus increasing their sense of control and satisfaction. Customers are free from standing in line. Staff can effectively manage multiple queues (waits) from a single web portal, thus increasing staff’s satisfaction during peak times resulting in fewer customer service complaints.