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About Queue Mobile™

Queue Mobile Intelligent System for Virtual Waiting Line

WHO WE ARE
fulcrumQueue Mobile™, developed by Fulcrum Design, LLC, is one of the first cloud based SMS queue management systems. Back in 2010 Gwinnett Technical College was seeking an innovative customer flow solution that could effectively manage multiple Student Q™ueues while eliminating long waiting lines. The result was Student Q™ also know as Queue Mobile™. .Queue Mobile™ is now an international brand with resellers in North America, South American, Australia, Eastern Europe and Africa.

Fulcrum Design, LLC is the software innovation firm renowned for its innovative cloud based software solutions, Queue Mobile™and Mobile Matradee™, two of the leading SMS virtual queue management systems on the market today. Fulcrum also specializes in customer engagement and marketing software Mobile VIP™™ and Text Club™. Mobile VIP™ is an SMS customer kiosk loyalty system where customers “check-in” to earn points towards rewards. A virtual “Sub Club Punch Card” with out the cost or hassle of a card.

Fulcrum Design, LLC was founded by Brandon Munson, FACHE, MBA in 2001, as a business consulting and technology firm headquartered in Connecticut with offices in Asia. Fulcrum Design’s innovative solutions serve the hospitality, retail, entertainment and health care industries. The firm is staffed by a team of experienced programmers, technicians and business consultants. The talented technology division provides a full array of IT services including web application development, mobile app development both iOS and Android, SMS marketing applications and Sharepoint Services.

Fulcrum Design does not have a sales team, as a client driven firm Fulcrum’s growth has been largely by word of month and client retention. Fulcrum’s clients include ESPN, New York Jets, Dave & Busters, Adams & Knight, Shoppers Edge the Connecticut Science Center among others. Our talented team of experts has worked on projects ranging from American Idol ScreenVision and recently Creasers Entertainment Corporation.
HOW IT WORKS?
Queue Mobile™” is a comprehensive customer flow solution that is scalable for small and large organizations seeking to increase customer satisfaction at the point of service. The unique technology used by Queue Mobile requires no special equipment or software. Queue Mobile is a cloud based SAS solution. A PC, tablet or smartphone with internet access is all that is needed. Customers are entered into Queue Mobile via self serve kiosk or a “queue manager”, a text message is sent to any cell phones confirming customer registration in a particular queue. Customers can interact with the queue with simple text replies (“T” for more time, “S” for status or “L” to leave line) to check their status in the queue, request more time or leave the queue automatically. Customers love the freedom and sense of control and your staff enjoys the automation as well as fewer complaints. Happy staff equal satisfied customers.

In the U.S.A., 9 out of 10 citizens have a mobile phone. Texting far outstrips voice for the number one use of a mobile phone. The most widely used means of communication is SMS text messaging, 95% of all SMS messages are read and 85% are read instantly. Put the power of Queue Mobile in the hands of your best customers!
WHY 'QUEUE MOBILE'?
A recent survey in the United States by the Consultant Capital One found that 24% of consumers abandon their purchases at checkout, if faced with long queues. Products are consumed, but services are experienced. Queue Mobile gives your customers a more satisfying experience, thus giving you an enormous advantage over your competition. Queue Mobile reduces your customers’ perceived wait time (even if their actual wait time doesn’t change at all). Customers enjoy the freedom to shop, chill or do something more productive with their time while they wait.
QUEUE MOBILE LOYALTY
With “Queue Mobile” retailers can increase their sales by 24% – as customers are free from physical lines they are free to browse and shop. Furthermore, it improves customer satisfaction thus increases retention and builds a loyal customer. Queue Mobile also has the capability to integrate SMS marketing and advertising into it’s messaging and digital displays.
CUSTOMER SUPPORT SERVICES
Customer Support – our commitment to client driven innovation requires a deep engagement with our clients to assure we are delivering the ROI they expect. We offer 24/7 customer services and technical support. Our web hosted platforms enable us to effectively service any client any where in the world with speed and precision. We strive for excellence in all we do. Contact us at 1-888-669-9729

Fulcrum Design LLC has a prestigious portfolio of international clients, including companies as we highlight ESPN/ MAX RESTAURANT GROUP/ DAVE & BUSTERS / THE CHARLOTTE HUNGERFORD HOSPITAL / EHEALTH CONNECTICUT / GWINNETT TECHNICAL COLLEGE / NEW YORK JETS / CONNECTICUT SCIENCE CENTER / JORDAN HOSPITAL/ INNOVATIVE INSURANCE, among others.

“Waste of time to wait in long lines”... We present the 'Intelligent System for Virtual Waiting Line,Queue Management' – "Queue Mobile".

Do your customers get frustrated by waiting in long lines? Are you overwhelmed by complaints as a result of long lines? Want to increase your revenue while increasing customer satisfaction? Unfortunately congestion, long queues and long waiting times have become part of our lives but now with Queue Mobile customers are free from standing in line. Queue Mobile’s innovative technology combines the power and affordability of the internet and speed of SMS Queuing System messaging to create a virtual waiting line.

Queue Mobile for the best Queue Management Systems, Virtual Queuing, Customer Flow Management, SMS Queuing System, Virtual Waiting Line, Hospital pagers and Patient pagers.

Copyright © 2015 by Queue Mobile - Designed by Fulcrum Design LLC | Queue Management System

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